Farnell element14 PRIVACY POLICY
Farnell element14 is a trading name of Premier Farnell UK Limited, one of the Premier Farnell group of companies. The Premier Farnell group of companies includes Premier Farnell plc (which operates the www.element14.com community), Cadsoft Computer GmbH, and a number of sister companies that operate businesses similar to Farnell element14 in other countries. This privacy policy explains how we use any personal information we collect about you when you use this website.
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. If you voluntarily complete customer surveys, provide feedback or participate in competitions run by companies in the Premier Farnell group we may also collect information about you. We also collect website usage information using cookies (see section below on Cookies).
How will we use the information about you?
We collect information about you to process your order and manage your account. If you allow us and other group companies, we will also contact you about special offers, events and other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our websites using cookies (see section below on Cookies). Each time you use the site we’ll also collect information including domain name/IP address, referring URL, browser and platform, time of visit, pages visited and any searches performed – this information may be used to help us improve the performance of our website and for assessing the suitability of or requirements for certain services.
We may monitor and record telephone conversations with you and use them for staff training, quality and security purposes.
Will we pass your information to anyone else?
share your information with the following:
- other companies within the Premier Farnell group and certain third parties who provide us with services. These group companies and third parties will only use your information to provide these services or help us to improve our website or services. They will do so as our data processors and will handle your information on our behalf and in accordance with our instructions. Some of these processors may be based outside the UK and your information may therefore be transferred and handled outside the UK (including, in some cases, outside Europe). Where this applies we will take steps to ensure adequate protection of your information;
- credit reference agencies and other similar companies, in order to carry out credit reference searches, for fraud prevention and to pursue debtors, and we may also obtain information about you from such companies;
- any companies or people that we might in the future sell our business or part of our business to.
If you allow us to, we may share your information with other companies in the Premier Farnell group for marketing purposes but we will not share your information with any third parties outside our group for their marketing purposes.
Marketing
We and other Premier Farnell group companies would like to send you information about the products and services we offer which may interest you. If you have allowed us to send marketing information to you, you may opt out at any time. If you no longer want us to contact you for marketing purposes please either contact us by email at unsubscribe-uk@farnell.com (letting us know what type of marketing you no longer wish to receive) or by telephone on +44 8447 111113.
Cookies
Cookies are tiny text files stored on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) when you visit certain web pages. We only use one cookie on this site (called “inpicheckout”) and this cookie is essential to the effective operation of our website and to enable you to shop with us online. The information collected by this cookie cannot be used to identify you personally, If our website did not use this cookie it would not be able to recognise that you were visiting the site and therefore wouldn’t be able to control the site if there were too many visitors to it at any one time.
Cookies are 100% safe. They do not harm your computer, they do not contain any information that itself could be used by others to identify you personally and they do not contain any confidential information, such as your email address or payment details.
At Farnell element14 we have categorised the cookie we use as strictly necessary. It is an essential part of how our website works, and to ensure it works properly for you, we it needs to be enabled. If you disable this cookie, the website will not work.
However, if you would like to disable or block the cookie from this website you can do so via your browser settings. For further information and details of how to refuse cookies using the settings on your browser, visit www.allaboutcookies.org.
Security
Access to stored data and information you provide is password protected and access to passwords is limited. Firewall technology is used to prevent unauthorised access and servers are backed up daily, with archives stored in a secure location.
Our website uses SSL (“Secure Socket Layer” technology), the de facto standard for internet security. SSL is an open protocol for secure data communications across computer networks. Broad support for this protocol promotes interoperability between products from many organisations. It provides an environment in which e-commerce can be conducted and data can be safely encrypted and protected. SSL provides a straightforward method for adding strong security to existing applications and network infrastructures. SSL is application protocol independent and provides:
- encryption, which creates a secure channel to prevent others from tapping into the network,
- authentication, which uses certificates and digital signatures to verify the identity of parties in information exchanges and transactions, and
- message integrity, which ensures that messages cannot be altered en route.
Our website is authenticated for e-commerce by VeriSign, the world’s leading website authentication authority.
Other websites
Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should check the privacy policy on those sites.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you by email at ukdpo@farnell.com or by writing to us at Farnell element14, Marketing, Canal Road, Leeds, West Yorkshire, LS12 2TU.
